FAQs

How long does shipping take?
Shipping typically takes 8–25 business days depending on your location.

Do you offer free shipping?
Yes, on orders over $119 worldwide.

Can I track my order?
Yes, you will receive a tracking number once your order is shipped.

What should I do if my order hasn’t arrived?
Check with your neighbors and delivery service first, then contact our support team.

Do you ship internationally?
Yes, we ship to over 200 countries.

Will I be charged customs or import fees?
Customers may be responsible for customs fees depending on your country.

Can I change my shipping address after placing an order?
Only if the order hasn’t been processed for shipment. Contact us immediately.

Can I cancel my order?
Orders can be canceled within 12 hours of payment confirmation before processing begins.

Do you offer gift wrapping?
Currently, gift wrapping is not available.

Can I combine multiple orders for shipping?
Orders placed separately are shipped individually.

What happens if my package is lost?
Contact us immediately; we will help locate your package.

Are your products authentic?
Yes, all items are 100% authentic and sourced from trusted suppliers.

How can I contact customer service?
Email us at service@stussyclothingusa.us.

Do you offer express shipping?
Currently, only standard shipping is available.

Can I change my order after payment?
Changes are possible only before the order enters processing.